Description

Mumbai\\\'s Dabbawalla tells readers the mesmerising story about the 2,00,000 lunchboxes that the delivered everyday, by a fleet of 5000 dabbawalas in Mumbai. It tells readers the precision in schedule and timing with which they work, their planning, and their challenges. Irrespective of the weather conditions, this fleet of men carry freshly cooked food from various homes, to their respective recipients in the offices all over Mumbai. For the last 125 years this system has never failed in its precision, timely delivery, and customer satisfaction. The book narrates the story of how 125 years ago a gentleman named Mahadeo Havaji Bachche started the dabbawala service in 1890, with a fleet of 100 men, which has grown today to a fleet of 5000 men. The organisation is called Mumbai Tiffin Box Suppliers Association. The service has a incredibly low error rate and has been said to have excelled in six sigma, that is, one error in 6 million. The service has been recognised worldwide as a function that is not based on anydern technology, except the train. Most of the lunchboxes are delivered on bicycles. The service has been studied by various management institutions from across the world. The book reveals how it gained manifold fame when Prince Charles visited them, as per their schedule in 2003, after he had watched a documentary on them in BBC. How he invited them to his marriage in 2005 which the present President of the Association, Raghunath Medge, attended with his colleagues. Mumbai\\\'s Dabbawalla was published by Westland in 2013. It’s available in paperback.\\r\\n

Mumbai\\\'s Dabbawalla tells readers the mesmerising story about the 2,00,000 lunchboxes that the delivered everyday, by a fleet of 5000 dabbawalas in Mumbai. It tells readers the precision in schedule and timing with which they work, their planning, and their challenges. Irrespective of the weather conditions, this fleet of men carry freshly cooked food from various homes, to their respective recipients in the offices all over Mumbai. For the last 125 years this system has never failed in its precision, timely delivery, and customer satisfaction. The book narrates the story of how 125 years ago a gentleman named Mahadeo Havaji...  Read More