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What Customers Crave: How To Create Relevant And Memorable Experiences At Every Touchpoint

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What Customers Crave: How To Create Relevant And Memorable Experiences At Every Touchpoint

₹ 639

₹ 799 20% OFF You save ₹160
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Highlights

  • ENGLISH

    Language
  • 256

    Pages
  • 9781400235827

    ISBN
  • PAPERBACK

    Binding
  • 2022

    Publish Date

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    Description

    What Customers Crave Examines How The Hyper-connected Economy Is Radically Changing Consumer Expectations And Reveals What Companies Need To Do To Stay On Top. The Solution Rests On Two Simple Questions: What Do Your Customers Love What Do They Hate Find The Answers, And You're Well On Your Way To Success.

    Jam-packed With Tools And Examples, What Customers Crave Helps You Reinvent How You Engage With Customers (both Digitally And Non-digitally) And Gain Invaluable Insights Into Who They Are And What They Care About. Upon Reading, You Will Discover How To:

    • Use Listening Posts And Contact Point Innovation To Refine Customer Types
    • Engineer Experiences For Each Micromarket That Are Not Only Exceptional, But Relevant
    • Connect Across The Five Most Important Touchpoints
    • Co-create With Your Customers

    When You Learn To Provide Your Customers With Exactly What They Want, They Not Only Buy - They Come Back Again And Again...and Bring Their Friends. Learn What It Takes To Deliver What Your Customers Crave And Catapult Yourself To A New Level Of Sales And Retention

    The Best Companies In The World Discover What Their Customers Desire - And Then Deliver It In Memorable And Deeply Human Experiences. How Well Do You Know Your CustomersWhat Customers Crave Examines How The Hyper-connected Economy Is Radically Changing Consumer Expectations And Reveals What Companies Need To Do To Stay On Top. The Solution Rests On Two Simple Questions: What Do Your Customers Love What Do They Hate Find The Answers, And You're Well On Your Way To Success.Jam-packed With Tools And Examples, What Customers Crave Helps You Reinvent How You Engage With Customers (both Digitally And Non-digitally) And Gain...  Read More

    About the Author

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    Nicholas J. Webb

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