Description

Success is the hallmark of practicing Total Quality Management (TQM) “with a firm will coupled with undivided attention”. TQM provides lasting solutions to the organizations plagued with problems of defects, high costs on account of rework and waste, and delayed delivery of products and services and the like. The Software Capability Maturity Model (SW-CMM) of Software Engineering Institute, USA has provided an elegant strategy for practicing TQM in software organizations across the globe. The software organizations which attained Level 5 of the Model, performed better with regard to schedules, cost and quality as compared to the organizations at lower levels of maturity. Companies, such as GE and Motorola, which implemented Six Sigma programs, a special TQM initiative of the 1990s, have reported huge profits, by attaining a level of 3.4 defects per million opportunities (DPMO). The unprecedented growth of Toyota Motors is the result of practicing TQM for years. In short, all successful organizations adopt TQM in one form or the other. TQM has helped people, organizations and nations to alter their destiny and attain superiority, prosperity and international prominence. The biggest proof is the success of the Japanese after the perilous World War II.

Success is the hallmark of practicing Total Quality Management (TQM) “with a firm will coupled with undivided attention”. TQM provides lasting solutions to the organizations plagued with problems of defects, high costs on account of rework and waste, and delayed delivery of products and services and the like. The Software Capability Maturity Model (SW-CMM) of Software Engineering Institute, USA has provided an elegant strategy for practicing TQM in software organizations across the globe. The software organizations which attained Level 5 of the Model, performed better with regard to schedules, cost and quality as compared to the organizations at lower levels...  Read More